Policies

Policies

Privacy Policy

This privacy policy discloses the privacy practices for The National Videogame Museum (NVM) which is operated by The National Videogame Foundation CIC (NVF). This privacy policy applies solely to information collected by this website.

What Information Do We Collect About You?

We collect information about you when you register with us or place an order for products or services. We also collect information when you voluntarily complete customer surveys, provide feedback and participate in competitions. Website usage information is collected using cookies.

How Will We Use The Information About You?

We collect information about you to process your order, manage your account and, if you agree, to email you about other products and services we think may be of interest to you. We use your information collected from the website to personalise your repeat visits to our website. The NVM will not share your information for marketing purposes with companies outside The NVM. In processing your order, we may send your details to, and also use information from credit reference agencies and fraud prevention agencies.

Marketing

We would like to send you information about products and services of ours and other companies in our group which may be of interest to you. If you have consented to receive marketing, you may opt out at a later date. You have a right at any time to stop us from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes, please click here.

Access To Your Information And Correction

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email or write to us at the following address.

The NVM, Castle House, Angel Street, Sheffield, S3 8LN

We may make a small charge for this service. We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.

Other Websites

Our website contains links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.

Changes To Our Privacy Policy

We keep our privacy policy under regular review and we will place any updates on this web page. This privacy policy was last updated on 5th of November 2018.

Cookies

What Are Cookies?

A cookie is a small file that is downloaded onto your computer when you visit a website. It allows us to recognise and tailor our site to you and it won’t harm your computer or you. You can read more about cookies at Wikipedia.

Opting Out Of Cookies

If you prefer, you can restrict, block or delete cookies by changing your browser settings but that may mean that you won’t be able to add and buy products from our store. If you’d like detailed instructions as to how to delete cookies please visit Civic UK.

List Of The Cookies We Use At The NVM

We use Google Analytics’ cookies to anonymously track the use of our website from those who visit.


We sell our tickets via a commerce platform called DigiTickets and they use cookies to track your visit, your cart options and your checkout process their policies are listed in full on their site.  

Anti-harassment Policy

Non- Discrimination and Anti Harassment Policy

The National Videogame Museum is dedicated to providing services and experiences for everyone regardless of gender, sexuality, age, disability, physical appearance, body size, race, or religion. For this reason, we will not tolerate any form of harassment on our premises. Anyone found to be defying our policy risks being ejected from the premises without refund. In extreme cases we may involve the police.

What is Harassment?

Harassment includes:

  • offensive verbal or written comments about gender, sexuality, age, impairment, physical appearance, body size, race or religion

  • showing sexual images in public spaces. Discussion or images related to sex, pornography, discriminatory language or similar is welcome if it meets all of the following criteria:

    • organisers have specifically granted permission in writing;

    • it is necessary to the topic of discussion and no alternative exists;

    • it is presented in a respectful manner, especially towards women and LGBTQIA people; and

    • attendees are warned in advance in the programme and respectfully given ample warning and opportunity to leave beforehand.

  • intimidation, stalking or following

  • photographing or recording someone without their permission

  • sustained disruption of events

  • uninvited physical contact

  • uninvited sexual attention

Participants asked to stop harassing behaviour must comply immediately or risk being ejected from the premises.

What should I do if I am being harassed?

Please inform your nearest Crew member or other member of NVM staff. We can move you into a safe space until the incident is dealt with if needed.

How to contact us

If you would like to access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer

by email: help@thenvm.org

Or by post: The NVM, Castle House, Angel Street, Sheffield, S3 8LN